Terms and Conditions

General Warranty Disclaimer

Customer Satisfaction is of utmost importance at VGOD. For sanitary reasons, and the overall safety of our customers, all consumables such as, e-liquids, e-juices, drip tips, standard batteries, cartridges, coils, clearomizers, wicks, wire, cotton, used tanks and used atomizers are NOT eligible for returns, refunds or exchanges.

 

All hardware must be registered on OfficialVGOD.com/warranty to qualify for our warranty policy.

 

All DOA, Missing, or Wrong Item claims must be reported to our warranty department via email within 48 hours from the time of delivery. The consumer is responsible for checking all items received and notifying us within the time frame stated with any issues or concerns.

 

Dead on Arrival or DOA, is defined as an item that is completely non-functional upon receipt or a device that does not function in a manner in which it was designed to be used. Minor cosmetic damage exclusive to the product manufacturer, buttons that rattle, a USB port intended for firmware updates that does not charge batteries, or missing items from the sealed packaging are all examples of, but are not limited to, conditions that do not constitute a DOA item.

 

Coils: VGOD does not offer exchanges of coils due to the consumable nature and limited life expectancy of disposable e-cigarettes, atomizer tanks, atomizer coils, pod system replacement pods and cartomizers. However, we do offer a dead on arrival (DOA) warranty for replacement coils or pods. If the product does not function correctly out of the box, we will warranty the item. You will be asked to return all defective units with its’ original packaging and all components included to test and confirm the root causes of the non-functioning unit.

 

Common reasons coils fail to perform or do not last as long:

 

• High voltage devices or high voltages: High voltages on a coil that cannot handle the heat can and will damage the coils causing one to assume the coil is DOA or defective. The type of e-liquid also is of concern. Higher sugar content e-liquid and high heat will cause caramelization on the wick, which has the same effect as burning a wick. Also, if there is build up on the coil and wick, it will not saturate properly.

• Constant or consistent vaping: A coil may burn out fast due to constant or consistent vaping or “chain vaping.” Most coils are not meant to be fired continuously all day long with no breaks. Doing so can significantly shorten the life of any disposable e-cigarettes, atomizer tanks, atomizer coils, pod system replacement pods and cartomizers.

• E-liquid: A higher VG content in e-liquid will make it more viscous and the wick will not saturate quickly enough into the coil and atomize the liquid. This will cause heat build up and the wick to burn. Once a wick burns the performance of the coil is severely degraded.

 

Minor Cosmetic damage: Minor cosmetic issues, minor scratches, or discolorations are considered normal wear and tear, and will not be covered by our warranty.

 

Coils: VGOD does not offer exchanges of coils due to the consumable nature and limited life expectancy of disposable e-cigarettes, atomizer tanks, atomizer coils, pod system replacement pods and cartomizers. However; we do offer a dead on arrival (DOA) warranty for replacement coils or pods. If they do not work right out of the box we will warranty the item. You will be asked to return all defective units with their original packaging and all initially included components for confirmation and for testing the unit to find root causes.

 

Common reasons coils go bad or fail to perform:

 

• High voltage devices or high voltages: High voltages on a coil that cannot handle the heat can and will damage the coils causing one to assume the coil is DOA or defective.

• Constant or consistent vaping: A coil may burn out fast due to constant or consistent vaping or “chain vaping.” Most coils are not meant to be fired continuously all day long with no breaks. Doing so can significantly shorten the life of any disposable e-cigarettes, atomizer tanks, atomizer coils, pod system replacement pods and cartomizers.

• The E-liquid: A higher VG content in e-liquid will make it more viscous and the wick will not saturate quickly enough into the coil and atomize the liquid. This will cause heat build up and the wick to burn. Once a wick burns the performance of the coil is severely degraded.The type of e-liquid also matters, higher "sugar" content e-liquid and high heat will cause caramelization on the wick which has the same effect as burning a wick, if there is build up on the coil and wick it will not saturate.

 

E-liquid:

E-liquids are not covered under any warranty due to their consumable nature. E-liquid flavorings may contain trace amounts of nuts, gluten, sugar, diacetyl, or other sweeteners. Flavorings may also contain artificial colors, artificial flavors, and artificial sweeteners. Keep all e-liquids away from children and pets. Do not drink e-liquid, puncture the cartridge or in any way attempt to modify with any miscellaneous ingredients or accessories. Nicotine levels may vary. If you find that the juice tastes different from a previous batch, we can guarantee that our formulas do not change. Some known reasons for any variances in taste may include the following:

 

• If the manufacturing date falls close to the current date, and thus, the e-liquid may require more steeping. Please, shake it well and leave in a dark area for a few days.

• If the e-liquid is left in a hot location or in direct sunlight, the heat may have an effect on the taste of the e-liquid. Specifically, if it contains nicotine. For example: The e-liquid is left sitting in your mailbox, on your porch or in the car for an extended period of time.

• If you changed your tank type, atomizer resistance or battery voltage, any or all may cause a reduction or increase in the nicotine dosage per puff. Additionally, under or overheating the e-liquid can change the flavor. Check the suggested voltage range for your atomizer resistance and try again at the lower end of that voltage range

• A survey of 500 customers has shown that the taste of e-liquid, as well as some food items, may change after abstaining from smoking, which is explained by restoration of taste buds due to the elimination of tobacco products.

• Nicotine can oxidize when exposed to sunlight for extended periods of time. This results in a slight variation in color of the e-liquid and possibly a slight variation in flavor, as well. One can avoid this physical change by simply storing your e-liquid in a drawer or a similar dark and dry place at room temperature.

 

Decorative Items: Items such as the decorative VGOD carrying case, decorative VGOD pin and stickers are not included in the warranty, as they are complimentary items.

 

Accessories/Apparel: There are no warranties on accessories and/or apparel.

 

Clearance Products: All purchases of clearance products are FINAL and will not be covered under product warranty OR our return policy with absolutely NO exceptions.

 

Promotional Codes: Promotional codes or Affiliate codes cannot be combined or applied to already reduced pricing or sale items.

 

Discontinued Products: Products that are discontinued are no longer supported by our warranty replacement policy effective immediately upon time of discontinuance.

 

Compatibility: We do not guarantee compatibility between items. If you have any questions about compatibility, please, do your research or send us an inquiry before placing your order. We will not accept returns due to incompatibility.

 

ADVANCE USER WARNING: Mechanical mods and rebuildable atomizers are for advanced users only and not for beginner or average vapers with no knowledge of Ohms Law. One must have knowledge of how to use a multimeter or ohmmeter to check for the resistance or for shorts in coil builds. These materials cannot be safely used by the inexperienced user or those without basic knowledge of how electronics function. Please, ensure proper precautions are taken when using these devices as to not cause damage and/or harm to the battery, mechanical mod, atomizer or yourself and others. VGOD will not be held liable or responsible for any or all damage that may be caused due to misuse or mishandling of these advanced vaping products and devices. Mechanical mods and rebuildable atomizers are advanced user products. Use at your own risk.

 

Note: Atomizers, such as tanks, RDAs, RTAs, and RDTAs, box mods and mechanical mods purchased on our website are intended only for use with e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on our products and we will not accept it for a return.

 

What Is Official VGOD’s STIG Warranty Policy?

Official VGOD Warranty covers defects in material or workmanship for all authentic STIG product(s) for a period of up to fourteen (14) days from the date of retail purchase from www.OfficialVGOD.com, and from retailers by the original purchaser. VGOD’s STIG Warranty is NOT transferable to subsequent purchasers.

 

What is NOT Covered by Official VGOD’s STIG Warranty Policy?

1. Cosmetic damage that does not affect usage;

2. Damage caused by normal wear and tear, accident, misuse, acts of nature, or other external causes;

3. Damage caused by operating the device outside the permitted or intended use as described by VGOD in the device documentation;

4. A pod that has 15% or less of juice left;

5. Normal performance degradation of batteries;

6. Lost or stolen items;

7. A device or part that has been modified to alter functionality or capability;

8. Opening, disassembling or tampering with your device in any way will void this Limited Warranty.

9. Cloned STIG products that are not manufactured by or for Official VGOD. Official VGOD has a continuing commitment to quality and service in the fight against unauthorized and counterfeit devices. We advise consumers to be cautious when purchasing devices from resellers. While Official VGOD would like to help the victims of counterfeits, we are not able to reimburse money used to purchase counterfeit products, nor do we assist with the resolution of disputes. In the case where we have a good faith belief that warranty claims are the result of counterfeit devices, we may reject such warranty claims, in our sole discretion.

 

How To Get Official VGOD’s STIG Warranty Service?

STIG Pods comes with a fourteen (14) day limited warranty from the date of retail purchase by the original purchaser. If multiple packs are purchased in a single transaction, this will be taken into account during our warranty procedure.

 

To obtain service under VGOD’s STIG Limited Warranty, the original purchaser must contact VGOD Customer Support to arrange warranty service by submitting a support request.

1. An account must be created on OfficialVGOD.com complete with full legal name, a valid shipping address, phone number, and email address.

2. A Support Request must be sent to Support@OfficialVGOD.com with the following information:

• 2-5 photos of the front and back of both the pods and packaging are required to ensure authenticity. If photos of the packaging is NOT provided the warranty process can not be completed.

• Proof of purchase is required before warranty service will be provided. Please request and retain your purchase receipt or other evidence of purchase for your records. If the purchase was made through OfficialVGOD.com, please simply provide your order number.

• Provide a scanned color-copy or high quality photo of your government-issued identification or a valid driver's license.

• Including a description of the situation with as many details as possible of the problem experienced to ensure prompt service.

 

Please note:

• Please understand that the name on the Official VGOD account must be identical to the name on the identification that is submitted.

• All warranty replacements are subject to age-verification.

• Any government-issued identification submitted must be valid. Any identification which found to be expired, counterfeit or non-government-issued will forfeit the right to a warranty claim.

• VGOD Customer Support may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service.

• Depending on your geographical location, a replacement device may not be shipped if your state or country has laws which prohibits retailers/distributors to sell or distribute tobacco products to or within that state or country, all warranty claims will be denied until such laws are changed.

• Official VGOD is not responsible for unavoidable shipping and customs regulations and/or certain restrictions may apply to those outside of the United States. Any fees incurred by the customer persists as their encumbrance.

• We reserve the right to deny a warranty claim if we believe that such a warranty claim is fraudulent or designed to avoid the restrictive properties of this site.

• Official VGOD reserves the right to change the terms of this limited warranty without any prior notice and at its sole discretion.

• Authenticity of STIG Pods are not 100% guaranteed unless purchased through OfficialVGOD.com. All information provided is reviewed by our R&D Department for the authenticity determination. The authenticity determination is to ensure safety for consumers. We do not recommend continued use of counterfeit STIG Products. All authenticity determinations are final.

 

What Will Official VGOD Do for a valid STIG Warranty claim?

If a valid claim for VGOD’s STIG Warranty is made under the Limited Warranty period, fourteen (14) days, VGOD will, at its discretion, either:

1. Exchange the device for a new one; or

2. Provided a coupon code for the value of (1) Stig Pod.

 

Can I Return My Device For Refund?

Refunds are only available for new and unused devices purchased on www.OfficialVGOD.com and must be returned directly to Official VGOD within fourteen (14) days of receipt. If the package is opened, a refund cannot be honored.

 

Devices purchased through another retailer will not be refunded by Official VGOD; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.

 

What is the Scope of Official VGOD and Your Rights and Responsibilities?

1. In no event shall Official VGOD be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages.

2. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY.

3. Some states and/or provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province.

4. Official VGOD is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any obligation or liability in connection with any of its devices.

 

 

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Return Policy

14 Day Policy for OfficialVGOD.COM Purchases:

For warranty related questions on products purchased on OfficialVGOD.com, a claim must be submitted within 14 days of receiving the shipment to qualify for a refund, store credit or replacement, if available. A 15% restocking fee will be subtracted from ALL refunds and store credits. Claims must be submitted via email to Warranty@OfficialVGOD.com.

 

Return of non-defective, opened or used items are not applicable for replacement or refund. VGOD does not offer exchanges of coils due to the consumable nature and limited life expectancy. Unopened or unused items may receive a refund or store credit minus 15% for restocking fee. Refund does NOT include shipping cost.Additionally, items such as the decorative VGOD carrying case, decorative VGOD pin and stickers are complimentary items and cannot be returned as individual items. Incorrect items received must be returned to VGOD unopened and unused in order for the correct item or refund to be provided.

 

Return of defective items purchased on OfficialVGOD.com must be processed through our 90-Day Manufacturer Warranty.

 

Please follow the instructions carefully:

1. Provide Warranty@OfficialVGOD.com a reference photo of the device with a brief description regarding the nature of your return. Once information and request has been reviewed and approved, an email will be generated with further instructions including whether a prepaid return label will be provided or if you are responsible for postage.

2. Repackage the item(s) including all original parts, packing material, instructions, etc. This indicates that everything, within reason, must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST NOT have any damage or have been used.

3. Return the full contents of the original product package. Include a copy of the original Invoice in the package or Return Form provided in Return Approval email.

4. Once the device has gone through a troubleshoot/review, we will email you regarding our Tech Support findings and how we may further assist you. The troubleshooting/review process of returned items can take 24 business hours to 4 business days depending on the specific issues or concerns provided.

 

If VGOD provides a return label, there is a 10-day return policy that is set in place. The product must be returned within 10 days from when the return label was provided. If the product is not returned within the 10-day period, the return label will then be voided and the product will be removed from eligibility for our warranty/return policy.

 

VGOD may decide to ship out the replacement product(s) for the damaged, defective or correct product(s) prior to receiving the damaged, defective or incorrect product(s) from the customer. Damaged, defective or incorrect product(s) must be sent back to VGOD. Once the customer is made aware of any issues including damaged, defective or incorrect product(s), all items must be sent back within 10 days from the delivery date. Failure to return product(s) in question to VGOD will result in a charge incurred by the customer for the full amount of the product(s).

 

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Manufacturer Warranty

90 Day Policy for Official VGOD Products Is As Follows:

VGOD warrants their hardware products against defects in workmanship and materials for all authentic hardware for a period of NINETY (90) DAYS from the date of the original purchase. VGOD reserves the right to deny any warranty service. All warranty claims filed after the NINETY (90) DAYS will NOT be considered and thus, denied. VGOD Warranty applies ONLY to hardware products manufactured by or for VGOD that can be identified with specific serial numbers and/or QR Codes generated for this purpose. When a product or part is exchanged, any replacement item becomes the customers property and the replaced item becomes the property of VGOD. Exclusions and limitations of VGOD’s Warranty obligations are limited to the terms set forth below:

This Warranty does not apply to: (a) cosmetic damage, (b) damage caused by accident, abuse, misuse, natural causes, liquid contact, fire, or other external causes, (c) a product that has been modified to alter functionality or capability or has been used with materials deemed inappropriate by Tech Support and without the express written authorization of VGOD, (d) damage caused by normal wear and tear or otherwise due to the normal aging of the product and acts of nature, (e) lost or stolen items, (f) cloned products that are not manufactured by or for VGOD.

• Decorative Items: Items such as the decorative VGOD carrying case, decorative VGOD pin and stickers are are complimentary items and are not included in the warranty.

• Coils: Due to the consumable nature and limited life expectancy of coils, we do not offer exchanges for this product.

• E-liquids: E-liquids are not covered under any warranty due to their consumable nature. If you find that the e-liquid tastes different from a previous batch, we can guarantee that our formulas do not change. Some known reasons for any variances in taste may include the following:

  • If the manufacturing date falls close to the current date, and thus, the e-liquid may require more steeping. Please, shake it well and leave in a dark area for a few days.

  • If the e-liquid is left in a hot location or in direct sunlight, the heat may have an effect on the taste of the e-liquid. Specifically, if it contains nicotine. For example: The e-liquid is left sitting in your mailbox, on your porch or in the car for an extended period of time.

  • If you changed your tank type, atomizer resistance or battery voltage, any or all may cause a reduction or increase in the nicotine dosage per puff. Additionally, under or overheating the e-liquid can change the flavor. Check the suggested voltage range for your atomizer resistance and try again at the lower end of that voltage range.

  • A survey of 500 customers has shown that the taste of e-liquid, as well as some food items, may change after abstaining from smoking, which is explained by restoration of taste buds due to the elimination of tobacco products.

  • Nicotine can oxidize when exposed to sunlight for extended periods of time. This results in a slight variation in color of the e-liquid and possibly a slight variation in flavor, as well. One can avoid this physical change by simply storing your e-liquid in a drawer or a similar dark and dry place at room temperature.

• Accessories and Apparel: There are no warranties on accessories and/or apparel.

• Discontinued Products: Products that are discontinued are no longer supported through our warranty replacement policy effective immediately upon time of discontinuance. If product is found to be defective, it can be exchanged for another available product. However, the customer will incur the cost of the difference in price. All warranty claims for discontinued defective products must be made through the retailer where the product was originally purchased first.  

VGOD’s 90 Day Warranty Does NOT Grant The Following:

• Cash refunds.

• Exchange for an alternate product.

• Payment of Custom fees. Unavoidable shipping and customs regulations and/or certain restrictions may apply to those outside of the United States. Any fees incurred by the customer persists as their encumbrance.

 

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Product Information

Image Disclaimer

The images used on the website are for reference only and do not reflect the actual representation of the product. We do not provide any guarantee as to the accuracy, completeness or suitability of the images shown of the products for any particular purpose. Actual product packaging and materials may contain more and/or different information than those shown on our website.

 

Description Disclaimer

While we work to ensure that product information is correct, the assumed or described color, texture, material, weight or flavor profile may differ from the actual product. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming any products available on our site.

 

Pricing Disclaimer

VGOD reserves the right to change product pricing at any time without notice. VGOD also reserves the right to limit quantities on promotion products. While VGOD makes every effort to provide the most accurate and up to date information, occasionally items on the website may be priced incorrectly. Where a product is listed with incorrect pricing due to typographical, photographic or technical difficulties, VGOD reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item’s correct price is higher than the stated price, we will cancel your order and send a notification detailing the pricing error and order cancellation. The customer, of course, will have an opportunity to purchase the item at the correct listing price, if they wish to do so.

 

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Refund Policy

If you are entitled to receive a refund, it will be issued by VGOD when the item to be returned has been received in satisfactory condition. Refunds will be processed within 10 business days after receiving the item(s) and will be applied directly to the method of payment that was used to make the purchase.

VGOD is not responsible for refunds to a Prepaid Debit/Credit Card. In the event that the cardholder no longer has possession of the aforementioned card, please contact the card issuing company to assist you in receiving any refunds.

Refunds can take up to 5 business days to process completely after the return has been initiated. International refunds may take longer to process and could take as long as 30 days to receive the refund. Please, contact your bank for refund issues. If your bank necessitates further information, we will be able to provide you with it for them. If you have any questions about our return/refund process, feel free to send us a message via the “Contact Us” page or email us at Support@OfficialVGOD.com

 

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Risk of Loss

All purchases of physical items from the Official VGOD website are made pursuant to a shipment contract. We hold zero liability regarding lost or stolen packages. This indicates that the risk of loss and title for such items transfer to the customer upon our delivery of the package to the carrier. VGOD is NOT responsible for lost, damaged or stolen packages. If the customer does not receive a package that is marked as delivered, it is their responsibility to resolve this issue with the appropriate shipping company. Lost, damaged or stolen packages are very frustrating, and we will do our best to help the customer resolve the problem. However, understand this is completely beyond our control and does require the customer to contact the appropriate shipping company or local post office for assistance.

 

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Shipping, International Shipping and Refused Packages

Customers are responsible for all shipping costs associated with their order. We DO NOT refund shipping costs or additional fees in relation to shipping for ANY reason. We hold zero liability regarding lost, damaged or stolen packages and cannot offer any refund for such claims. There may be restrictions or Customs fees based on the particular province or locale. We always recommend contacting the local Customs Agency and inquire regarding any possible restrictions before an order is placed. The additional fees are custom/duty fees from the receiving country. We do not have access or control to the rate amounts charged. The customer may accept the additional fees or refuse the package.

 

If a package is returned to our facility, we would only be able to provide a refund on the amount paid for the products. If the customer refuses the package(s) for any reason(s), a 15% restocking fee and shipping charge will be incurred upon the customers encumbrance. This includes any package(s) seized by Customs of the receiving country for all international shipments. In addition, we must have physical possession of the returned or refused package prior to processing any refunds.

 

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Adult Signature Required Delivery Service

Why is an Adult Signature required upon delivery?

As we are committed to complying with federal, state, and local regulations, an adult signature (21+) is required upon delivery for purchases shipped to certain states. The following states require an adult signature: California, New York, Texas, Delaware, Virginia, Hawaii, Connecticut, Nevada, Iowa, North Dakota, Oregon, Minnesota, and South Carolina. These states are subject to change.

What if I'm not home to sign for the package?

There are a few things you can do if you are not available to accept delivery of your shipment. You can manage the delivery online using the below tools, or plan to order at a time when you know you or someone 21+ will be home for the delivery.

• USPS Informed Delivery is a free and optional notification service that gives residential consumers the ability to manage their packages scheduled to arrive soon.

• FedEx Delivery Manager offers most features for free. This optional service allows residential consumers to take more control over deliveries by providing ways to conveniently receive packages.

USPS and FedEx attempt delivery two to three times before returning the package to the sender. If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice. With your delivery attempt notice, you can request a new delivery by using the appropriate FedEx or USPS Delivery tool.

 

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Payment and Failed Transactions

VGOD accepts Visa, MasterCard, Discover and American Express. We do not accept cash, check, PayPal, Apple Pay, Venmo or Google Wallet. All payment information must be matched with the correct billing address that is on file with the appropriate credit card provider.

 

Many things can cause a credit or debit card transaction to fail. Typos and incorrect billing information are common causes. (Particularly, with debit cards, funds are held when a transaction is attempted by the card-issuing bank. In the case of a failed transaction, it may take several days [7 to 10 on average] for those funds to be released back to your account. Please, be sure all information is exactly as it appears on your bank statement to avoid held funds.)

 

Declined transactions are normally caused by the following reasons: AVS Failure/Mismatch, CC Mismatch, Card Issuer Declined transaction. (In the case of a declined transaction, please, contact your bank in regard to allocating any missing funds. In regard to declined transactions or more specifically, why the transaction was declined, according to our merchant services system, you may contact us via email at: Support@OfficialVGOD.com.)

 

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Online Security

For reason that VGOD takes security very seriously, all orders placed are passed through a secure third party Online Security System. The Online Security System compares information provided by the customer and the cardholder's information on file with the Cardholder to verify information and identity. All information must be matched correctly to pass our Online Security System. There are NO exceptions. All billing information provided MUST match the customer’s credit/debit card provider billing address records for your transaction. Additional information may be required to complete an order, or the order will be immediately cancelled and refunded.

 

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Hours of Operation

Our Customer Service representatives are available Monday through Friday 9:00 AM to 4:00 PM PST.

 

Our Shipping Department operates Monday to Friday 9:00 AM to 4:30 PM PST.

Processing for non-issue orders are typically 2 to 4 business days. However, during special sale offers and holidays, the processing time may extend to 6 business days.

 

Our facility is closed on Saturday, Sunday and all major American holidays or any holidays observed. All orders and inquiries placed on Friday after 2:00 PM PST will begin processing the subsequent business day.

 

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Privacy Policy

Your privacy is very important to VGOD and it is a top priority to ensure that your privacy is protected. Our Privacy Policy has been initiated to explain how information is collected, used and/or disclosed by VGOD with respect to access, use of our website or services. Should we request that the customer provide certain information by which they can be identified when using this website, then we certify that it will only be used in accordance with our Privacy Policy. Any information collected is subject to our Privacy Policy at the time the information in question is collected. VGOD may revise its’ Privacy Policy occasionally. Any updates to the policy will be posted on the VGOD website and are effective immediately. VGOD encourages their customers to review our Privacy Policy every so often for revisions. The customers continued use of the VGOD website subsequently thereafter establishes their acceptance of the amendments to the Privacy Policy.

 

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What Information We Collect

We may collect the following information:

• Name and contact information including, but not limited to email address, date of birth, address, credit card details, and username when you register, and use our services.

• Demographic information such as postcode, preferences, and interests.

• Relevant information in consideration to customer surveys and/or offers.

 

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How Data Is Collected

Like many other websites or applications, the VGOD website collects and stores information as one navigates throughout the site. We simply collect information in regard to the customers visit on the site from the browser on their computer or mobile device including, but not limited to the time and date the customer accesses our services, their geographic location, IP address, cookies and the pages navigated.

 

To do this we use what is called a cookie. It is a small file that asks permission to be placed on the computer’s hard drive. Once one agrees to this, the file is added, and the cookie analyzes data regarding web page traffic to improve our website in order to boost customer satisfaction. We only use this information for statistical analysis purposes. Subsequently thereafter, the data is removed from the system. Cookies are also used to provide better security on services, to customize the content, track purchases and to keep service operations functioning correctly.

 

A cookie cannot retrieve any data from the customers hard drive, pass on computer viruses or capture any personal information. Cookies allow web applications to respond to the customer as an individual, but cannot specifically identify the customer unless users voluntarily identify themselves by registration. Most web browsers automatically accept cookies, but one can usually modify the browser setting to decline cookies, if it is preferred. However, when cookies are disabled, some features will be disabled that make the site experience more enjoyable.

 

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What We Do With The Information We Gather

We require this information to understand the customers needs and to provide better service, as well as for the following particular reasons:

 

• Track interaction with support and behavior in regard to web traffic.

• Assist with the improvement of our products and services.

• Distribute notices, special offers and other communications that might be of interest.

• Periodically, we may also use customer information to contact them for market research purposes, so we can further customize the website according to their interests.

 

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How Customers Can Control What Personal Information You Share

The customer may choose to restrict the collection or use of their personal information in the following ways:

 

• Whenever asked to fill in a form on the website, look for the box that can be clicked to indicate that you do not want the information to be used by anyone for direct marketing purposes.

• If one has previously agreed to VGOD using their personal information for direct marketing purposes, one may change their mind at any time. Please, notify VGOD Support by emailing us at Support@OfficialVGOD.com.

• If the customer shares any information with VGOD, they have the option to review and update the information provided at any time through settings in their customer profile.

• Customer may choose to receive emails and/or unsubscribe from receiving emails from VGOD.

• The customer may choose at any time to disable their account.

 

We will not sell, distribute or lease a customers personal information to third parties, unless we have explicit permission or are required by law to do so. We may use a customers personal information to send promotional information about third parties in which we deem interesting to them only if we have been specifically granted permission to do so.

 

If you believe any of the information that pertains to you, that we currently posses, is incorrect or incomplete, please email us as soon as possible at Support@OfficialVGOD.com for assistance or log into your account to make the appropriate changes.

 

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Navigation Onto Other Websites From OfficialVGOD.Com

The Official VGOD website may contain links to other websites of interest. The inclusion of any links to alternative websites does not in any way imply endorsement by VGOD. VGOD does not review all of the sites linked to the Official VGOD website and is not responsible for the content of any such linked sites. Once you have used these links to leave our site, you should note that we do not have any control over these additional websites. Therefore, we are not responsible for the protection and privacy of any information, which you may provide, whilst visiting such sites due to the fact that VGOD’s Privacy Policy is not applicable. In addition, VGOD is not liable for false advertisements or incorrect pricing stated on any other websites. You should always exercise caution and read the privacy statement pertinent to the website in question, if you should have any concerns.

 

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Protection of Data

VGOD is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place regularly tested applicable security system applications and processes to safeguard and secure the information we collect online. VGOD is compliant with all PCI, PCI-DSS, PED and PA-DSS guidelines. PCI-DSS standards requires:

 

• Regularly tested security systems and processes

• Maintained policies that addresses information security

• Protection of stored Cardholder data

• Restricted access to Cardholder data by business need-to-know

• Use of unique passwords and security parameters that are not default or vendor supplied

• Assigned unique ID to each person with computer access

• Installed and maintained firewall configurations to protect Cardholder data

• Encrypted transmissions of Cardholder data across open, public networks

• Regularly used and updated anti-virus software

• Developed and maintained secure systems and applications

• Restricted physical access to Cardholder data

• Tracked and monitored all access to network resources and Cardholder data

 

Within reason, security measures that are implemented are not impenetrable. We do not guarantee the security of the database. In addition, we do not guarantee that any provided information will not be intercepted while in transmission over the Internet. Thus, transmission of any information is sent at your own risk. In having provided any personal information to us, or by using our services, it is agreed that we may communicate with you regarding security or privacy relating to your use of our services. In the event of any security system interruptions, we may attempt to inform you by sending a notice with all necessary relevant information.

 

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Children's Privacy Policy

This section explains our practices with respect to the online collection and use of personally identifiable information from children under the age of 18. The Official VGOD website is not directed or to be used by children under the age of 18 and we do NOT knowingly collect personally identifiable information from children under the age of 18 as part of the website.

 

VGOD does not knowingly distribute such information to third parties. We screen users who wish to provide personally identifiable information in order to prevent users under the age of 18 from providing such information. If we become aware that we have inadvertently received personally identifiable information from a user under the age of 18, we will take the appropriate steps to delete such information from our records.

 

We do NOT knowingly allow children under the age of 18 to publicly post or otherwise distribute personally identifiable information through the website. Because we do not collect any personally identifiable information from children under the age of 18 via the website, we do NOT condition the participation of a child under the age of 18 in the website's online activities on providing personally identifiable information.

 

We do NOT specifically market to anyone under the age of 18, nor do we knowingly provide services or sales of our products to anyone under the legal age permitted to purchase nicotine products.

 

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