- Devices (8)
- Ejuice (1)
- Orders & Shipping (5)
- Payment (1)
- Wholesale (1)
- Other (3)
Q: Are the batteries safe?
What may make you skeptical about purchasing one since, the safety aspect of batteries isn’t really covered much on the internet or by even by many e liquid suppliers. But worry not, as we are here to help you better understand the safety tips we like transparency in deals as much as the next guy would!
When purchasing a battery, always determine if it’s the perfectly compatible for your specific device. All batteries have different limitations and capacities that will help you decide on which is the best fit.
You want to look for the mAh (milliamp/hr) and amperage limit. Depending on if you’re using an unregulated or regulated mod, these specifications have to be respected so the battery isn’t overworked which can lead to failure. Ideally, you want to always look for a good balance of mAh and Amp limit. However, don’t be fooled by the labels. Accurately the higher the mAh, the lower the Amp limit is and the lower the mAh the higher the Amp limit. Example: 3500mAh 45A would be false advertisement. 3000mAh 20-30A is more realistic.
Understanding Ohms Law will help keep your batteries safe, especially if you are using any kind of unregulated device where there is no circuitry to warn you when there is a problem. Batteries can fail one of two ways, either they can completely stop working (dead cell) or they can vent which will release sparks, gasses, and battery acid.
Storing your batteries is ultimately the most important of all. Users will sometimes make the mistake of storing them in their pockets with loose change or keys. Understanding the construction of a battery will help you tremendously in this case. Knowing that the positive point is double insolated due to the fact that it can be shorted just at that point alone. If a coin or key were to wedge itself into the positive point area, it will cause the battery to short circuit, without anything connecting to the "negative point". Always keep your batteries in a battery box, away from metal objects.
Q: Does the TrickTank work with the Mech mod?
We do not recommend using a trick tank on a mech mod. The most important factor for this reasoning is the protrusion of the 510 pin at the bottom of the tank. It is not recommended to use tanks on hybrid mech mods. If the pin were to recede and the mod was fired, it would create a dangerous short.
Q: How to know product is authentic?
All VGOD Hardware products come with a Serial Number and scratch off QR code which can be used to register your device on the following link:
Registering your VGOD product not only verifies authenticity on your VGOD product but also registers your device for any warranty issues.
Q: What are the best batteries for Mech mods/Box mods?
The best batteries are the safest batteries. Ensure you are using the right size of battery for your device (Ex. 18650 or 26650). The most popular batteries on the market are rated at 20-35 Amps and anywhere from 1500 to 3000 mAh (Milliamp Hours). Be sure your battery is fully wrapped with no tear marks and follow all instructions marked in your device manual.
Q: What is the wattage on the Mech mod?
Voltage squared divided by resistance. V^2/R
Search ohms law calculator on Google. Click the link. Enter in 4.2 as voltage, then your resistance of your coil. Click calculate!
Q: When are you getting the TrickTank back in stock?
Unfortunately, the VGOD TrickTank has been discontinued. We are no longer manufacturing the VGOD TrickTank, replacement glass or replacement coils. However, we may still have some VGOD TrickTanks available at the moment. Provided is the link:
We also have the VGOD TrickTank PRO R2 RDTA available:
We apologize for any inconvenience that may have been caused.
Q: Where can I find upgrades on firmware for Box Mods?
The VGOD PRO150W Box Mod is not firmware up-gradable but the VGOD Elite Box Mod is firmware upgrade-able.
Any upgrades will be announced on our Social media as well as our site. Please check back with OfficialVGOD.COM periodically as we update often. Please let us know if we can be of further assistance.
Q: How do I know my ejuice is authentic?
Unfortunately, we do not have an E-Liquid Verification System in place just yet.
If you are unsure of the source you had purchased your E-Liquid from, you can always order it on www.officialvgod.com to ensure you are receiving an Authentic Bottle of VGOD E-Liquid.
Orders & Shipping
Q: Can I add items to my order?
We are happy to assist you with this matter! For adding items to an order that has not shipped, we have (2) options which are listed below:
1. You may place a second order for the items needed. Both orders will be combined for shipment and any additional shipping costs will be refunded
2. You may call our Customer Service telephone number and provide our telephone representative with the following information so they may charge your card for the items you wish to add to your order:
Customer Service: 310-773-4113
Debit or credit card information
Billing address (as provided to your bank)
Q: Do you ship internationally?
Yes, we do ship international! A list of all countries we are able to ship to is available on the check out portion of your order. There may be restrictions or custom fees based off province or area. We recommend contacting your local Custom Agency and inquire regarding any possible restrictions before your order is placed.
Provided are our international shipping options: DHL shipping takes 1-4 business days. All shipping costs are based off zip code provided during check out.
Please allow 24-48 business hours to process your order before your package is shipped.
For more information, provided is our Terms and Conditions link: https://officialvgod.com/terms_and_conditions.html
Q: What is the exchange process for products not ordered through www.officialvgod.com?
1. Register your mod on https://officialvgod.com/warranty-policy using the Serial Number and the QR Code. When you log on to the site there will be an image and detailed instructions on where to find the two codes and how to register your product.
2. If you have not already done so, send images of the damaged mod. With a detailed description on how the mod was damaged. (Did you receive the product damaged? Was the product dropped? Did you receive the product with a piece missing?)
3. Send a clear image of your proof of purchase with the date clearly shown.
Please be sure to read the information below on how to proceed with an inquiry and you are missing one or more of the above-mentioned items.
How do I receive a free return shipping label?
Return Inquiries that obtain a proof of purchase which is clearly dated 90 days prior to the date of contact and the product has been registered will be given a free shipping label. Otherwise, the shipping cost is the customer's responsibility.
I lost my receipt but my product is registered can I still exchange?
Yes, return inquiries that have been registered or the authenticity codes can be provided and verified but have no proof of purchase can still be exchanged but will not be given a free return shipping label. The cost to ship the product to our office will be the customer's responsibility.
I have my receipt but can not provide the authenticity codes or have not registered my product, can I still exchange?
Yes, return Inquiries that are missing the product's authenticity codes and cannot be registered but has a proof of purchase will be reviewed by the manager for approval of exchange, a return shipping label may or may not be given in this instance.
I do not have my receipt nor have I registered my product/have the authenticity code available to verify, can I still exchange?
No, return Inquiries without both proof of purchase and authenticity codes or have not been registered will not be honored.
Q: Why am I charged more for international shipping?
Unfortunately, any additional charges may be due to Customs. There may be restrictions based off province or area. We always recommend contacting your local Custom Agency and inquire regarding any possible restrictions before your order is placed.
If your package is unable to be delivered due to Custom issues and returned to our facility, we would only be able to provide you with a refund on the amount paid for the products. We would be unable to refund the shipping cost or Custom fees since the package was mailed.
However, in order for the refund to be processed we must receive the package beforehand. You may request the package be returned to sender to receive such a refund.
For more information, please find the Terms and Conditions link:
Q: Do you accept Paypal?
Unfortunately, we are unable to accept PayPal as a payment method. E-cigarettes are considered tobacco products under federal law and PayPal does not allow the purchase of tobacco products.
We are only able to accept debit or credit cards.
We apologize for any inconvenience that may have been caused. Please let us know if we can be of further assistance.
Q: I am interested in wholesale, how do I get started?
Please log on to our wholesale site www.xlvape.com and create an account. Please be sure to add your business license when prompted. Once your account is reviewed and approved, you will then be assigned an account manager who can assist you with placing an order.
Q: Do you offer a military discount?
We do offer Military Discount! Contact us at firstname.lastname@example.org for more details.
Q: Where can I find a VGOD Retailer near me?
We currently have a Store Locator that we will be implementing on our site soon. In the meantime, we suggest that you purchase VGOD products directly through our site.
Q: Why can't I login? or Why is my account not confirmed?
To login to your Official VGOD account, your email address must be confirmed. The confirmation email is automated and may have been set to your spam folder. If you are unable to locate your confirmation email, please email (email@example.com) or call our customer service line (310-773-4113) so they may further assist you with this matter.