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Unfortunately, we do not have an E-Liquid Verification System in place just yet.

If you are unsure of the source you had purchased your E-Liquid from, you can always order it on www.officialvgod.com to ensure you are receiving an Authentic Bottle of VGOD E-Liquid.

We are happy to assist you with this matter! For adding items to an order that has not shipped, we have (2) options which are listed below:

1. You may place a second order for the items needed. Both orders will be combined for shipment and any additional shipping costs will be refunded

2. You may call our Customer Service telephone number and provide our telephone representative with the following information so they may charge your card for the items you wish to add to your order:

Customer Service: 310-773-4113

Information required:

Order Number

Name

Email address

Phone number

Debit or credit card information

Billing address (as provided to your bank)

Yes, we do ship international! A list of all countries we are able to ship to is available on the check out portion of your order. There may be restrictions or custom fees based off province or area. We recommend contacting your local Custom Agency and inquire regarding any possible restrictions before your order is placed.

Provided are our international shipping options: DHL shipping takes 1-4 business days. All shipping costs are based off zip code provided during check out.

Please allow 24-48 business hours to process your order before your package is shipped.

For more information, provided is our Terms and Conditions link: https://officialvgod.com/terms_and_conditions.html

1. Register your mod on https://officialvgod.com/warranty-policy using the Serial Number and the QR Code. When you log on to the site there will be an image and detailed instructions on where to find the two codes and how to register your product.

2. If you have not already done so, send images of the damaged mod. With a detailed description on how the mod was damaged. (Did you receive the product damaged? Was the product dropped? Did you receive the product with a piece missing?)

3. Send a clear image of your proof of purchase with the date clearly shown.

Please be sure to read the information below on how to proceed with an inquiry and you are missing one or more of the above-mentioned items.

How do I receive a free return shipping label?

Return Inquiries that obtain a proof of purchase which is clearly dated 90 days prior to the date of contact and the product has been registered will be given a free shipping label. Otherwise, the shipping cost is the customer's responsibility.

I lost my receipt but my product is registered can I still exchange?

Yes, return inquiries that have been registered or the authenticity codes can be provided and verified but have no proof of purchase can still be exchanged but will not be given a free return shipping label. The cost to ship the product to our office will be the customer's responsibility.

I have my receipt but can not provide the authenticity codes or have not registered my product, can I still exchange?

Yes, return Inquiries that are missing the product's authenticity codes and cannot be registered but has a proof of purchase will be reviewed by the manager for approval of exchange, a return shipping label may or may not be given in this instance.

I do not have my receipt nor have I registered my product/have the authenticity code available to verify, can I still exchange?

No, return Inquiries without both proof of purchase and authenticity codes or have not been registered will not be honored.

Unfortunately, any additional charges may be due to Customs. There may be restrictions based off province or area. We always recommend contacting your local Custom Agency and inquire regarding any possible restrictions before your order is placed.

If your package is unable to be delivered due to Custom issues and returned to our facility, we would only be able to provide you with a refund on the amount paid for the products. We would be unable to refund the shipping cost or Custom fees since the package was mailed.

However, in order for the refund to be processed we must receive the package beforehand. You may request the package be returned to sender to receive such a refund.

For more information, please find the Terms and Conditions link:

https://officialvgod.com/terms_and_conditions.html

Unfortunately, we are unable to accept PayPal as a payment method. E-cigarettes are considered tobacco products under federal law and PayPal does not allow the purchase of tobacco products.

We are only able to accept debit or credit cards. We can also accept pre-paid cards as long as they are registered on the card issuing bank's website to a valid address.

We apologize for any inconvenience that may have been caused. Please let us know if we can be of further assistance.

Thank you for your interest in VGOD. In order to become a VGOD Affiliate, you'll need to send us a link to your social media pages that obtain all of your vaping photos and videos. We'll forward them to the Sponsorship Manager for review and approval. Once approval is received he will be contacting you in regards to becoming an affiliate.

Please log on to our wholesale site www.xlvape.com and create an account. Please be sure to add your business license when prompted. Once your account is reviewed and approved, you will then be assigned an account manager who can assist you with placing an order.

We do offer Military Discount! Contact us at support@officialvgod.com for more details.

We currently have a Store Locator that we will be implementing on our site soon. In the meantime, we suggest that you purchase VGOD products either directly through our site or one of our affiliate sites, as they ship to your area as well. The links are included below.

www.officialvgod.com

www.csvape.com

www.atomvapes.com

To login to your Official VGOD account, your email address must be confirmed. The confirmation email is automated and may have been set to your spam folder. If you are unable to locate your confirmation email, please email (support@officialvgod.com) or call our customer service line (310-773-4113) so they may further assist you with this matter.